Quality Assurance

Real Options has skills and expertise to ensure that the product or service an organisation provides will meet both external and internal requirements and customer expectations. We are able to provide:


  • Quality Assurance assessments and audits
  • Agency and program specific evaluations
  • Service effectiveness studies
  • Process improvements
  • Development of measurable program and service performance standards and data collection tools
  • Evaluation and monitoring of programs, services, and subcontractors


Real Options will work with your organization to develop a quality management system that identifies and resolves problems in order to pursue continuous quality improvement.

Work undertaken has included:


  • Quality Assurance Assessment for large multi –funded organisation
  • Accreditation reports for  disability, HACC and aged care services against program standards
  • Development of quality assurance systems, policies and procedures and risk management plans to support the successful accreditation of an aged care service
  • Development of Evaluation frameworks and customised client outcomes measurement tools for a family support organisation
  • Development of Key performance Indicators and monitoring framework for a $42 M Government contract
  • Review and restructure of an Employment Services Agency
  • Preparation of Risk Registers